Support
We're here to help. We usually reply within 24 hours.
- Email support@tryvolt.ly Write to us
- WhatsApp +218 91 510 1626 Start a chat
- Phone +218 91 510 1626 Call us
- In the app More → Support: a live chat with the team.
Common questions
I forgot my password
On the sign-in screen choose “Forgot password”, enter your number, and you'll get a code to set a new password.
How do I renew?
You renew by hand after a subscription ends, from “My subscription”. Nothing renews automatically and nothing is charged without you.
Can I get my wallet balance back?
The wallet pays for subscriptions in the app and can't be withdrawn. If a coach declines your subscription, the full amount returns to your wallet.
How do I delete my account?
In the app: More → Delete account, at the bottom of the page. The full steps are on this site's account-deletion page.