VOLT is a fitness app that offers workout programs, diets and follow-up with coaches. This policy explains what data we collect when you use the app and this website, how we use and protect it, and your rights over it. By using VOLT you agree to this policy.
What we collect
Account data
Your phone number, name, date of birth, gender, and a profile photo if you add one. Your password is stored with one-way encryption; no one can read it.
Health profile
When you subscribe to a coach you provide, with your explicit consent, a health profile: height and weight, goal, activity and experience level, the days, place and equipment you train with, allergies and food intolerances, medical conditions, injuries, surgeries and medications, and pregnancy or menopause where relevant. This is sensitive data and we protect it accordingly.
Your activity
The workouts you complete, the meals you log, your streak, your points and your coach ratings.
Chats
Your messages with your coach and with support, including photos, voice notes and videos.
Transactions
Wallet top-ups, subscriptions and invoices. Payments go through payment providers; we never store your card or bank account details.
Device and security data
Your device type, operating system and app version, your device’s notification identifier, and IP addresses and sign-in attempts for security and fraud prevention.
Crash reports
Technical information about app crashes. It never contains your messages, your health data or your phone number.
How we use your data
- To provide the service: letting your coach build your program and diet and follow up with you, and working out your calorie needs.
- To send notifications about your account, your subscription and your messages.
- For security: verification codes, attempt limits and a log of sensitive actions.
- For support and to answer your questions.
- To improve the app and fix problems.
- To meet our legal and accounting obligations.
Who sees your data
- Your coach sees your health profile, your chat and your activity, only while you’re subscribed to them.
- The VOLT team: authorised staff with specific permissions; every look at sensitive data is logged.
- Other users see your name and points on the leaderboard, and your rating of a coach under your name on their profile.
- Service providers that run VOLT for us: Resala to send verification codes by SMS, Google Firebase for notifications and crash reports, our hosting and storage providers, and payment providers. They process data only on our behalf.
We don’t sell your data or share it for advertising.
Keeping and deleting data
We keep your data while your account exists. You can ask for your account to be deleted at any time in the app; the account-deletion page shows the steps:
- The deletion runs 14 days after you confirm it; signing in before then lets you cancel it.
- When it runs, your name and photo are removed, your sessions end, and your number is free for a new account.
- We keep the financial and activity records the law requires us to keep, no longer linked to your identity.
- Chats are kept hidden for legal purposes, and your ratings show as “Deleted user”.
Security
We use encrypted connections, store passwords with one-way encryption, send one-time verification codes, and limit access to authorised staff with a permanent audit log. Photos and media are stored behind long random links that are hard to guess. No system is perfectly secure, and we keep working to protect your data.
Your rights
- See and edit your account data in the app.
- Ask support for a copy of your data or a correction.
- Delete your account at any time.
- Withdraw consent to processing your health data, by ending your subscription or deleting your account.
Ages
VOLT is for people aged 13 and over. Anyone under 18 should use it with a parent’s or guardian’s knowledge.
Changes to this policy
When we update this policy we tell you in the app, and ask for your consent again where needed.
Contact us
Questions about your privacy: support@tryvolt.ly or WhatsApp +218 91 510 1626.