These terms govern your use of the VOLT app and its services. By using the app you agree to them, so please read them carefully.
Your account
- You sign up with a Libyan phone number and confirm it with a verification code.
- You must be 13 or older; anyone under 18 should use VOLT with a parent’s or guardian’s knowledge.
- You’re responsible for keeping your password secret and for everything done through your account, and you may not share your account.
- You agree to give accurate information, especially in your health profile, because your coach relies on it.
The service
- The general exercise library and the articles open to everyone are free.
- A private-coach subscription is monthly (30 days) and paid upfront from your wallet when you subscribe.
- You renew by hand after a subscription ends. Nothing renews automatically and nothing is charged without you.
- Each coach sets their own price, and you see the final price before you pay.
Wallet and payments
- You top up your wallet with the payment methods in the app, and the full amount is added to your balance.
- The balance pays for services in the app only; it can’t be withdrawn as cash or transferred to another user.
- A subscription isn’t refunded once it has started, unless the coach declines it before assigning you a program or a diet, in which case the full amount returns to your wallet.
- We may suspend or cancel a subscription for a breach of these terms or for operational reasons, and the subscriber is told why. Any compensation is made as a wallet adjustment the subscriber is told about.
Coaches
Coaches offer their services through VOLT, and we review their profiles before they appear in the app. Each coach is responsible for their programs and professional advice; VOLT keeps the record of subscriptions and payments between the two of you.
Health notice
VOLT, its content and coaches’ advice are not a substitute for medical advice. See your doctor before starting any training program or diet, especially if you have a medical condition or an injury, and stop immediately if you feel pain or dizziness. You are responsible for whether the exercises suit you.
Acceptable use
Not allowed: abuse, threats or harassment in chats; unlawful or indecent content; impersonating others; trying to break into the app or get around its systems; creating fake accounts. We may suspend accounts that break these rules.
Content
- The app’s content (exercises, articles, designs) belongs to VOLT or to the coaches who made it, and may not be copied or republished without permission.
- What you send in chats (photos, messages) stays yours; you let us store and show it within the service only.
- Your photos or results are published as a success story only with your consent.
Points and the leaderboard
Points are a motivation tool with no cash value and can’t be exchanged for money. Points may reset after a period of inactivity under the points rules shown in the app.
Suspension and deletion
You can delete your account at any time, as explained on the account-deletion page and in the privacy policy. Your wallet balance can’t be withdrawn and becomes unavailable after deletion.
Limitation of liability
We provide the service “as is” and work to keep it available without interruption, but we can’t guarantee that. As far as the law allows, VOLT is not liable for indirect damages, and its liability never exceeds what you paid in the three months before a claim.
Governing law
These terms are governed by the laws of the State of Libya, and its courts have jurisdiction over any dispute arising from them.
Changes
We may update these terms from time to time; we’ll tell you about significant changes in the app before they take effect, and ask for your consent where needed.
Contact us
support@tryvolt.ly · WhatsApp +218 91 510 1626